Customer Service Associate

Wat doe je als Customer Service Associate

You follow up the incoming orders for international brands in SAP and handle the process from a to z: order input, shipping, after sales support.
You support the customer service team in processing new material requests and creation of new customer files.
On request of the client, you provide them product samples and technical data sheets. You register the sample request and coordinate the shipment.
You maintain the master data in SAP and generate sales reports.
You support the sales team with the administrative flow in handling customer complaints.
You interface effectively with internal departments (production sites, supply chain, …) to obtain information about customer queries, orders, products)
You will back up your colleagues during absence, vacation, training,…

You take ownership of a range of responsibilities and prefer working close with your colleagues.
You have a strong customer service orientation and organizational skills.
You apply a level-headed approach to stressful situations.
You speak and write English fluently. Preferably also French or German.
Knowledge SAP is an asset.

Solliciteer

Contactpersoon

Melissa Van Gierdeghom HR Consultant

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